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TO BEGIN YOUR RETURN, VISIT OUR RETURNS CENTER.
DOMESTIC RETURNS

We accept returns shipped back to us within 30 days from your order date. All items must be in new and unworn condition with tags attached. Items purchased on sale are only eligible for store credit or exchange. For items with requested refund, refund will be less shipping and handling costs.

HOME ITEMS ARE FINAL SALE & ARE NOT ELIGIBLE TO BE RETURNED.

HEIDI MERRICK will provide one return label for orders placed at full price. Any returns for orders placed with a discount code or on sale are not eligible for a free return label. Items purchased on sale are only eligible for store credit or exchange.

Please send your return to: 

Heidi Merrick  
PO Box 332  
Summerland, CA 93067

To initiate a return and to confirm if your items are eligible for a refund, please visit hmerrickreturns.returnscenter.com and follow the below steps:

  • On the returns page, enter your order number and email associated with the order. Then select 'return items.' 
  • Select the items you’d like to return and or exchange. 
  • You will be directed to a confirmation page where a return label can be downloaded. If your return request is pending, we will reach out to approve the return request within 1-3 business days. 
  • Send the items being returned back along with your packing slip within 30 days of your order date.

Return processing may take up to 10 business days and may experience delays during high volume periods. Please allow additional processing time for your bank to post the refund to your account.

If the items you are returning were purchased with a discount code or on sale, a free return label will not be provided. Please send your return to HEIDI MERRICK - PO Box 332, Summerland, CA 93067.

For help or questions about a return please contact info@heidimerrick.com anytime.

INTERNATIONAL RETURNS

 We accept returns shipped back to us within 30 days from your order date. All items must be in new and unworn condition with tags attached. We do not accept sale items. The customer pays for and arranges all international return shipping. We cannot be held responsible for return shipments that are lost in transit. HEIDI MERRICK is unable to refund any duties and taxes paid. You can pursue a refund of duties with your local tax agencies. 

When making a return please include the initial packing slip included in your order.

Ship your return package to:

Heidi Merrick  
PO Box 332 
Summerland, CA 93067 

Return processing may take up to 10 business days and may experience delays during high volume periods. Please allow additional processing time for your bank to post the refund to your account.

For help or questions about a return please contact info@heidimerrick.com.

 

FINAL SALE POLICY

Final Sale items will be indicated by text on the product page, the cart page, your order confirmation, or the packing slip you receive with your order. Thank you for understanding that we are unable to accept returns or offer exchanges on final sale items.

DOMESTIC SHIPPING

We try our best to ship all packages within 48 hours of receipt of the order from our Summerland Showroom (excluding weekends and holidays). Please allow up to 7 business days of additional processing time for orders placed with Ground Shipping during and after sales, as well as during season launch periods.  Shipping rates are calculated at checkout. We currently offer free Ground Shipping for orders totaling $300 USD or more before tax. Once your cart passes this threshold Ground Shipping will show up automatically at checkout as an option at no cost. 
Please note the HEIDI MERRICK offices are closed on Memorial Day, July 4th, Labor Day, Thanksgiving/Black Friday, Christmas Eve, Christmas Day, and New Year's Eve.

INTERNATIONAL SHIPPING 

We try our best to ship all packages within 48 hours of receipt of the order from our Summerland Showroom (excluding weekends and holidays). Please allow up to 7 business days of additional processing time for orders placed with Ground Shipping during and after sales, as well as during season launch periods. 

International customers are responsible for paying duties and taxes levied by your government once the package enters your country.

DUTIES AND TAXES

International customers are responsible for paying duties and taxes levied by your government once the package enters your country. Any duties or taxes levied are at the whims of your country of residence and are out of our control.

MISSING PACKAGES

We offer package protection at checkout through Route. Heidi Merrick will not be responsible for any lost or stolen packages.

UPS MY CHOICE
If you have an active UPS MyChoice account, it does void UPS' liability when it comes to lost packages. In this case, neither UPS nor HEIDI MERRICK are responsible for the lost package, nor can a claim be made.
Heidi Merrick will not be responsible for any lost or stolen packages.
For any other inquiries please email us at info@heidimerrick.com.
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