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    Home / RETURNS & SHIPPING

    RETURNS & SHIPPING

    RETURNS
    TO BEGIN YOUR RETURN, VISIT OUR RETURNS CENTER.

     

    DOMESTIC RETURNS

    We accept returns shipped back to us within 30 days from your order date. All items must be in new and unworn condition with tags attached. Items purchased on sale are only eligible for store credit or exchange.

    HEIDI MERRICK will provide one free return label for orders placed at full price. Any returns for orders placed with a discount code or on sale are not eligible for a free return label. 

    Please send your return to

    HEIDI MERRICK - PO Box 332, Summerland, CA 93067 

    To initiate a return and to confirm if your items are eligible for a refund, please visit heidimerrick.com/a/returns and follow the below steps:

    • On the returns page, enter your 4 digit order number and email associated with the order. Then select 'return items.' 
    • Select the items you’d like to return.
    • You will be directed to a confirmation page where a return label can be downloaded.
    • Send the items being returned back along with your packing slip within 30 days of your order date.

    Return processing may take up to 10 business days and may experience delays during high volume periods. Please allow additional processing time for your bank to post the refund to your account.

    If the items you are returning were purchased with a discount code or on sale, a free return label will not be provided. Please send your return to HEIDI MERRICK - PO Box 332, Summerland, CA 93067.

    For help or questions about a return please contact info@heidimerrick.com anytime.

    INTERNATIONAL RETURNS

     We accept returns shipped back to us within 30 days from your order date. All items must be in new and unworn condition with tags attached. We do not accept sale items. The customer pays for and arranges all international return shipping. We cannot be held responsible for return shipments that are lost in transit. HEIDI MERRICK is unable to refund any duties and taxes paid. You can pursue a refund of duties with your local tax agencies. 

    When making a return please include the initial packing slip included in your order.

    Ship your return package to:

    Heidi Merrick  
    PO Box 332 
    Summerland, CA 93067 

    Return processing may take up to 10 business days and may experience delays during high volume periods. Please allow additional processing time for your bank to post the refund to your account.

    For help or questions about a return please contact info@heidimerrick.com.

    FINAL SALE POLICY

    Final Sale items will be indicated by text on the product page, the cart page, your order confirmation, or the packing slip you receive with your order. Thank you for understanding that we are unable to accept returns or offer exchanges on final sale items.

     

    Heidi Merrick is not responsible for any lost, stolen or damaged packages. 

    For any other inquiries please email us at info@heidimerrick.com. We are available Monday-Friday 9am-4pm Pacific standard time.
    SHIPPING 
    DOMESTIC SHIPPING
    We try our best to ship all packages within 48 hours of receipt of the order from our Summerland Showroom (excluding weekends and holidays). Please allow up to 7 business days of additional processing time for orders placed with Ground Shipping during and after sales, as well as during season launch periods. 
    Shipping rates are calculated at checkout. Please add the items you'd like to your cart and then enter your shipping address at checkout to determine shipping cost. You do not have to provide any payment info in order to see the shipping cost.
    We currently offer free Ground Shipping for orders totaling $150 USD or more before tax. Once your cart passes this threshold Ground Shipping will show up automatically at checkout as an option at no cost. 
    Please note the HEIDI MERRICK offices are closed on Memorial Day, July 4th, Labor Day, Thanksgiving/Black Friday, Christmas Eve, Christmas Day, and New Year's Eve.

    INTERNATIONAL SHIPPING 

    We try our best to ship all packages within 48 hours of receipt of the order from our Summerland Showroom (excluding weekends and holidays). Please allow up to 7 business days of additional processing time for orders placed with Ground Shipping during and after sales, as well as during season launch periods. 

    International customers are responsible for paying duties and taxes levied by your government once the package enters your country.

    DUTIES AND TAXES

    International customers are responsible for paying duties and taxes levied by your government once the package enters your country.

    We are unable to falsify the prices of our items on customs forms or mark international purchases as gifts. Any duties or taxes levied are at the whims of your country of residence and are out of our control.

    MISSING PACKAGES
     
    If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was mis delivered.
    We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 days, please notify the carrier directly in order to file a claim and launch an investigation. If your package was shipped domestically within the United States via UPS, you may also initiate a claim by visiting UPS.com.
    Once your claim is filed, you will receive a claim number from the carrier. Please contact Customer Care at  customers@heidimerrick.com with your claim number, and we will take the next steps to assist you in the resolution of this issue.
    UPS MY CHOICE
    If you have an active UPS MyChoice account, it does void UPS' liability when it comes to lost packages. In this case, neither UPS nor HEIDI MERRICK are responsible for the lost package, nor can a claim be made.

    Heidi Merrick is not responsible for any lost, stolen or damaged packages. 

    For any other inquiries please email us at info@heidimerrick.com. We are available Monday-Friday 9am-4pm Pacific standard time.

    Home / RETURNS & SHIPPING

    RETURNS & SHIPPING

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    HEIDI MERRICK SHOWROOM

    We invite you to our Summerland Showroom to experience the HEIDI MERRICK world. Sip a glass of champagne, feel the fabrics, and try on the pieces from the HEIDI MERRICK collection first hand, in the intimate setting of our Summerland Showroom.

    Book your appointment here.

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