Ground Smokeless Incense

Return Policy

Please note that HEIDI MERRICK charges a $8 care and handling fee, per item, plus the actual cost of the return shipping label for all US returns resulting in a refund, which will be deducted from your final refund total. We do not charge the restocking fee or the return shipping fee for customers who choose the store credit or exchange options during the returns process.

For online returns, visit returns.heidimerrick.com to submit your return and receive your prepaid return label.

We accept unworn item(s) with the original tags attached for a refund to the original form of payment when shipped back within 14 days of order delivery — unless otherwise noted. 

Returns from different orders cannot be combined — please ship back returns from separate orders individually and include a copy of your packing slip or order confirmation.

All sale items and international orders are final sale.

We reserve the right to refuse any returned item that does not meet our refund policy.

For more info, please contact us at info@heidimerrick.com or visit www.heidimerrick.com.

 

Exchanges

You can initiate an exchange HERE.

 

International Returns

All orders shipping outside the US are final sale and cannot be returned. Please note that your order may encounter shipping delays from DHL. HEIDI MERRICK cannot accept responsibility for any packages lost, stolen or damaged in transit.

 

Domestic Shipping Policy

We try our best to ship all packages within 48 hours of receipt of the order from our warehouse in Los Angeles, CA. Please allow up to 4 business days of additional processing time for orders placed with Ground Shipping during and after sales, as well as during high season & launch periods.  Shipping rates are calculated at checkout. We currently offer free Ground Shipping for orders totaling $300 USD or more before tax. Once your cart passes this threshold, Ground Shipping will show up automatically at checkout as an option at no cost. 

 

International Shipping Policy

International orders shipping to all eligible destinations will be shipped via DHL.

We cannot offer expedited shipping for International orders at this time.

All orders are processed and shipped within 48 business hours of receipt.

International shipping rates are calculated at checkout, but packages may be subject to duties and taxes.

Some packages may also receive additional charges if they extend beyond average weight parameters.

Duties and taxes are calculated based on: item(s) ordered, total dollar amount of order, and country of delivery.

Duties & taxes are collected at checkout, but some countries may charge additional fees upon shipment entry.

All orders shipping outside the US are final sale and cannot be exchanged or returned.

HEIDI MERRICK cannot accept responsibility for any packages lost, stolen or damaged in transit.

 

Final Sale Policy

Final Sale items will be indicated by text on the product page, the cart page, your order confirmation, or the packing slip you receive with your order. Thank you for understanding that we are unable to accept returns or offer exchanges on final sale items.

You have the option to add on shipping protection at checkout. For a small percentage, you can protect your package from damage, loss, or theft. If shipping protection is added on to the order, and the order is damaged, lost or stolen, HEIDI MERRICK will replace the item(s) one time. Shipping protection is not refundable. 

Please note the HEIDI MERRICK offices are closed on Memorial Day, July 4th, Labor Day, Thanksgiving/Black Friday, Christmas Eve, Christmas Day, and New Year's Eve.

If you have an active UPS MyChoice account, it does void UPS' liability when it comes to lost packages. In this case, neither UPS nor HEIDI MERRICK are responsible for the lost package, nor can a claim be made.