We try our best to ship all packages within 48 hours of receipt of the order from our Summerland Showroom (excluding weekends and holidays). Please allow up to 7 business days of additional processing time for orders placed with Ground Shipping during and after sales, as well as during season launch periods. Shipping rates are calculated at checkout. We currently offer free Ground Shipping for orders totaling $300 USD or more before tax. Once your cart passes this threshold Ground Shipping will show up automatically at checkout as an option at no cost.
You have the option to add on shipping protection at checkout. For a small percentage, you can protect your package from damage, loss, or theft. If shipping protection is added on to the order, and the order is damaged, lost or stolen, HEIDI MERRICK will replace the item(s) one time. Shipping protection is not refundable.
Please note the HEIDI MERRICK offices are closed on Memorial Day, July 4th, Labor Day, Thanksgiving/Black Friday, Christmas Eve, Christmas Day, and New Year's Eve.
INTERNATIONAL SHIPPING
We try our best to ship all packages within 48 hours of receipt of the order from our Summerland Showroom (excluding weekends and holidays). Please allow up to 7 business days of additional processing time for orders placed with Ground Shipping during and after sales, as well as during season launch periods.
International customers are responsible for paying duties and taxes levied by your government once the package enters your country.
You have the option to add on shipping protection at checkout. For a small percentage, you can protect your package from damage, loss, or theft. If shipping protection is added on to the order, and the order is damaged, lost or stolen, HEIDI MERRICK will replace the item(s) one time. Shipping protection is not refundable.
DUTIES AND TAXES
International customers are responsible for paying duties and taxes levied by your government once the package enters your country. Any duties or taxes levied are at the whims of your country of residence and are out of our control.
MISSING PACKAGES - SHIPPING PROTECTION
You have the option to add on shipping protection at checkout. For a small percentage, you can protect your package from damage, loss, or theft. If shipping protection is added on to the order, and the order is damaged, lost or stolen, HEIDI MERRICK will replace the item(s) one time. Shipping protection is not refundable.
UPS MY CHOICE
If you have an active UPS MyChoice account, it does void UPS' liability when it comes to lost packages. In this case, neither UPS nor HEIDI MERRICK are responsible for the lost package, nor can a claim be made.
Heidi Merrick will not be responsible for any lost or stolen packages. You have the option to add on shipping protection at checkout.
For any other inquiries please email us at info@heidimerrick.com.
